Trust & Safety

The company behind your stay

A professionally operated short-term rental company, founded in 2016 and run by a named team across Boston and New Orleans.

2016Founded

300+Properties managed

MultipleU.S. markets

VRMAMember

On this pageThe Company Leadership Compliance Operational Standards Policies & Protections Affiliations

The Company

Heirloom is a short-term rental management company headquartered in Boston, Massachusetts and New Orleans, Louisiana. The company was founded in 2016 and is operated by a Massachusetts-incorporated parent company. Heirloom manages 300+ properties across multiple U.S. markets, with on-the-ground operational teams in each city it serves.

Corporate mailing address: 326 A ST STE 5A, Boston, MA 02210
General inquiries: info@stayheirloom.com
Press: marketing@stayheirloom.com

Leadership

Heirloom is led by its founders and a multi-disciplinary leadership team primarily based in Boston and New Orleans.

Dan Glaser

Co-Founder, Management

Co-founder and co-CEO with 20+ years in real estate. Dan leads finance, guest services and guest sales, marketing, compliance, and analytics.

Frank Glaser

Co-Founder, Acquisitions & Development

Co-founded Heirloom in 2016 with 20+ years in real estate development. Frank leads acquisitions, design, and product development across the portfolio.

Emily Mininberg

Chief Operating Officer

Joined in April 2016 with 10+ years in operations and hospitality, leading new property installations, guest services, HR, licensing and compliance, and property operations.

Kevin Pitts

VP, Finance

Joined in April 2021 with 11+ years of experience in finance.

Laith Kanaan

VP, Operations & Property Management

Joined in 2026, leading property operations and procurement. Previously at Blueground in New York City.

Kathleen Riley

Director, HR

A strategic HR and People Operations leader with 9+ years in fast-paced, high-growth environments. Joined in March 2025.

Mark Simmons

Director, Data & Insights

With Heirloom since December 2024, with 12+ years in the data and analytics space.

Compliance & Regulatory Standards

Heirloom holds the short-term rental permits, business licenses, and tax registrations required in each market where we operate, and works with local counsel to maintain compliance as regulations evolve. Our properties are registered and licensed under the applicable local frameworks, and we work with municipal authorities and local counsel to maintain compliance as regulations evolve.License renewals are managed on schedule and verified by counsel. In markets where short-term rental regulations are evolving, Heirloom works directly with local authorities to maintain compliance as rules change.

Operational Standards

Property Safety

Heirloom equips its managed properties with smoke and carbon monoxide detectors and conducts regular safety checks consistent with local requirements.

Guest Screening

Heirloom verifies guest identity and payment method consistent with the requirements of the booking channel used. Guest agreements include conduct expectations, occupancy limits, and consequences for violations.

Staff & Vendor Vetting

Heirloom conducts background checks where applicable for staff with property access and maintains vendor agreements for cleaning, maintenance, and local services. Vendors are selected based on professional standards and continued performance.

Data Privacy & Payment Security

Guest payments are processed through PCI-compliant payment systems via established platforms. Heirloom does not store full payment card information on its own systems. Guest data is handled in accordance with applicable privacy laws and our published Privacy Policy.

Policies & Guest Protections

Cancellation Policy

Heirloom’s cancellation terms are governed by the rental agreement applicable to each booking. Full terms are presented before payment and included in the booking confirmation. Heirloom evaluates exceptional circumstances on a case-by-case basis. The full rental agreement is available here.

Terms & Conditions

Heirloom’s full Terms and Conditions govern use of stayheirloom.com and any booking made through the site. The current version is available at stayheirloom.com/terms.

Privacy Policy

Heirloom’s Privacy Policy describes how guest information is collected, used, and protected. The current version is available at stayheirloom.com/privacy.

Damage Policy

Charges for damage beyond routine wear are addressed under the rental agreement. Heirloom follows a documented process that begins with an inspection at checkout and includes communication with the guest before any charges are assessed.

Review & Concern Handling

Heirloom responds to every guest concern and welcomes feedback during and after stays. Concerns are routed to 24/7 guest support and, when applicable, to local property teams for in-stay resolution. Complaint escalation contact: info@stayheirloom.com.

Affiliations & Recognition

Industry affiliations: Member of the Vacation Rental Management Association (VRMA).Recognition:

Louisiana Landmarks Society — Award for Excellence in Historic Preservation, 2026
Louisiana Landmarks Society — Award for Excellence in Historic Preservation, 2025

Heirloom has been operating short-term rentals since 2016.

Looking for something else?

Browse the FAQAnswers about booking, your stay, cancellations, and how Heirloom works. →Book a stayBrowse 300+ professionally managed homes and book direct for the best available rate. →

Contact Heirloom
Guest support: info@stayheirloom.com · +1 (504) 507-0523
General inquiries: info@stayheirloom.com
Press & partnerships: marketing@stayheirloom.com
Compliance & regulatory: compliance@stayheirloom.com
Company LinkedIn: linkedin.com/company/stayheirloom